A new way to design, develop and deploy multimodal application

We have developed an innovative framework that allows us to build multimodal application faster, keeping maintainance costs lower.

Our framework is a real-time rules based VXML generator, it can be integrated with many systems and supports many devices.

The main features of the framework are:

Multi Modal Interaction

Synchronization between VUI and GUI

NEW call flow strategy (rules based and/or static definition)

MMI Back-Button

User –Driven error recovery

Interaction Recovery (e.g. content)

Live call on VOIP/SIP

Live call on PSTN

Push-to-talk

Standard supported VXML,EMMA,SRGS, SSML, HTML/CSS,XML

Multi Language (English, Italian, …)

Live language switch

Email and SMS sending, inbound/outbound calls

Data abstraction layer (DB or web service independent)

Automatic Dialog Statistic/Analisys web tool

Demo

Live keywords extraction from call

The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller

Web video agent

Give to users access to INPS data using different channels, integrating many input channels (web, voice, web services)

News

IM Service LAB and Trento RISE

IM Service Lab Srl, with other companies of Trentino area, is involved in the research activities of HLT (Human Language Tecnology) in Trento RISE.

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IM Service Lab website

The new IM Service Lab website is online!

Foundation of IM Service LAB

Interactive Media founded the IM Service Lab in March 2010. The IM Service Lab develops voice, multimodal and biometrics solutions for Information Technology and telephony applications – customer service, help desk,