NATURAL LANGUAGE UNDERSTANDING

A technology that lets machines understand human voice or written text, available on phones and the web. Ask us how IM Virtual Agents powered by NLU can improve customer experience.

Voice Mining - Call Audio Analysis

WHO IS THE END USER?

Call center agents and call center users that require real time information extracted from live calls.

 

 

LIVE CALL KEYWORDS EXTRACTION

The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller

Using our product, IM Multimedia Interaction Recorder and IM Multimedia Interaction Analyzer, we can extract keywords and concept from a live call. The information is extracted and sent to an Agent using our web interface (which can be integrated with external API)

In these demo we'll show information related to the keywords using the Google API interface, to retrieve content from web,blogs,video and images archives.

 

 

 

 

DATA MINING AND BUSINESS INTELLIGENCE

The same components can be used to batch-analyze thousands of calls and extract from them

  • Concepts
  • FAQ
  • Customer satisfaction

 

 

 

TEST THE DEMO!

1.call the number +39.0461.1715122

2.when you hear the music on hold, start talking about your problem, for example you can say:

  1. I've got a problem with my internet connection..my phone is XXX
  2. I can't send SMS/MMS/EMAIL with my XXX

3.Supported phones are:

  1. Apple iPhone 4
  2. HTC Droid Incredible
  3. HTC Evo 4G
  4. Samsung Rogue SCH-U960
  5. BlackBerry Bold 9700
  6. LG Accolade VX5600
  7. Samsung Stunt SCH-r100
  8. Samsung Knack SCH-U310

Demo

Live keywords extraction from call

The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller

Web video agent

Give to users access to INPS data using different channels, integrating many input channels (web, voice, web services)

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