NATURAL LANGUAGE UNDERSTANDING

A technology that lets machines understand human voice or written text, available on phones and the web. Ask us how IM Virtual Agents powered by NLU can improve customer experience.

IMSL.Framework

A new way to design, develop and deploy multimodal application

 

We have developed an innovative framework that allows us to build multimodal application faster, keeping maintainance costs lower.

 

Our framework is a real-time rules based VXML generator, it can be integrated with many systems and supports many devices.

The main features of the framework are: 

  • Multi Modal Interaction
  • Synchronization between VUI and GUI
  • NEW call flow strategy (rules based and/or static definition)
  • MMI Back-Button
  • User –Driven error recovery
  • Interaction Recovery (e.g. content)
  • Live call on VOIP/SIP
  • Live call on PSTN
  • Push-to-talk
  • Standard supported VXML,EMMA,SRGS, SSML, HTML/CSS,XML
  • Multi Language (English, Italian, …)
  • Live language switch
  • Email and SMS sending, inbound/outbound calls
  • Data abstraction layer (DB or web service independent)
  • Automatic Dialog Statistic/Analisys web tool

Demo

Live keywords extraction from call

The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller

Web video agent

Give to users access to INPS data using different channels, integrating many input channels (web, voice, web services)

News

IM Service Lab Srl map

Now you can find us also on:

 

http://www.mappedinworld.com/en/world/#!/im-service-lab-srl

 

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