NATURAL LANGUAGE UNDERSTANDING
A technology that lets machines understand human voice or written text, available on phones and the web. Ask us how IM Virtual Agents powered by NLU can improve customer experience.
Call Steering solution for call center
The MIND Call steering solution is an advanced module or our MIND Framework that allows you to simply create an advanced NLU application.
This plug-in module allows you to build natural language undestanding application on mutiple devices, increasing the user experience and the usability of your service.
You can use this module for multiple purposes, as:
- Route incoming calls to the proper solution point cost-effectively with high accuracy
- Enables you to serve different services from one single point
- Eliminates complicated menus, provides effective customer experience
- Shortens Average Handle Time, Reduces Abandon Rates
Call Steering is a package solution (not only a call-routing product) that provides one access point to your IVR system. Contact center can distribuite incoming calls more effectively, accurately with a high customer satisfaction. Companies can take up the DTMF driven menus and direct the customers to the best place upon getting a natural response to one question: “How can I help you?”
- higher customer satisfaction
- less call-routing error
- rapid redeemed of investment
- more effectively working customer representatives
The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller
Give to users access to INPS data using different channels, integrating many input channels (web, voice, web services)