NATURAL LANGUAGE UNDERSTANDING

A technology that lets machines understand human voice or written text, available on phones and the web. Ask us how IM Virtual Agents powered by NLU can improve customer experience.

Products

Enabling Applications and Solutions for Telcos and Enterprises

IM MELTEMI: powers Proactive,  Self,  Assisted Services for Notifications, Interactivity, Contact Centr

IMSL Framework: engine for NLU on voice and text interactions, applicable to phone and web channels.

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Solutions

Use voice and multimodal interaction to save costs and enhance the Customer Experience!
With our tools and experience we can build a Voice Portal, use a Virtual Agent for specific tasks or simply record your calls and process them to extract keywords or concepts.

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News

IM Service Lab Srl map

Now you can find us also on:

 

http://www.mappedinworld.com/en/world/#!/im-service-lab-srl

 

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IM SERVICE LAB: NATURAL CUSTOMER INTERACTION

IM Service Lab has developed various products in the voice and multimodal interaction field, and carries out research in: Automatic Speech Recognition, and Spoken and Multimodal Dialog Interfaces.

Our researchers have developed a framework (IMSL Framework) to quickly create and deploy multimodal applications based on voice standards (vxml, ssml, emma, etcetera) which are W3C standard language compliant. This framework is architected for creating distributed and scalable applications, and it supports several programming languages as well as interfacing with Interactive Media’s Meltemi SDP

Demo

Live keywords extraction from call

The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller

Web video agent

Give to users access to INPS data using different channels, integrating many input channels (web, voice, web services)

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