A technology that lets machines understand human voice or written text, available on phones and the web. Ask us how IM Virtual Agents powered by NLU can improve customer experience.
WHO IS THE END USER?
Call center agents and call center users that require real time information extracted from live calls.
LIVE CALL KEYWORDS EXTRACTION
The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller
Using our product, IM Multimedia Interaction Recorder and IM Multimedia Interaction Analyzer, we can extract keywords and concept from a live call. The information is extracted and sent to an Agent using our web interface (which can be integrated with external API)
In these demo we'll show information related to the keywords using the Google API interface, to retrieve content from web,blogs,video and images archives.
DATA MINING AND BUSINESS INTELLIGENCE
The same components can be used to batch-analyze thousands of calls and extract from them
TEST THE DEMO!
1.call the number +39.0461.1715122
2.when you hear the music on hold, start talking about your problem, for example you can say:
3.Supported phones are:
Live keywords extraction from call
The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller
Give to users access to INPS data using different channels, integrating many input channels (web, voice, web services)
IM Service Lab Srl, with other companies of Trentino area, is involved in the research activities of HLT (Human Language Tecnology) in Trento RISE.
The new IM Service Lab website is online!
Interactive Media founded the IM Service Lab in March 2010. The IM Service Lab develops voice, multimodal and biometrics solutions for Information Technology and telephony applications – customer service, help desk,
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