NATURAL LANGUAGE UNDERSTANDING
A technology that lets machines understand human voice or written text, available on phones and the web. Ask us how IM Virtual Agents powered by NLU can improve customer experience.
A new way to design, develop and deploy multimodal application
We have developed an innovative framework that allows us to build multimodal application faster, keeping maintainance costs lower.
Our framework is a real-time rules based VXML generator, it can be integrated with many systems and supports many devices.
The main features of the framework are:
- Multi Modal Interaction
- Synchronization between VUI and GUI
- NEW call flow strategy (rules based and/or static definition)
- MMI Back-Button
- User –Driven error recovery
- Interaction Recovery (e.g. content)
- Live call on VOIP/SIP
- Live call on PSTN
- Standard supported VXML,EMMA,SRGS, SSML, HTML/CSS,XML
- Multi Language (English, Italian, …)
- Live language switch
- Email and SMS sending, inbound/outbound calls
- Data abstraction layer (DB or web service independent)
- Automatic Dialog Statistic/Analisys web tool
The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller
Give to users access to INPS data using different channels, integrating many input channels (web, voice, web services)