A technology that lets machines understand human voice or written text, available on phones and the web. Ask us how IM Virtual Agents powered by NLU can improve customer experience.


A new way to design, develop and deploy multimodal application


We have developed an innovative framework that allows us to build multimodal application faster, keeping maintainance costs lower.


Our framework is a real-time rules based VXML generator, it can be integrated with many systems and supports many devices.

The main features of the framework are: 

  • Multi Modal Interaction
  • Synchronization between VUI and GUI
  • NEW call flow strategy (rules based and/or static definition)
  • MMI Back-Button
  • User –Driven error recovery
  • Interaction Recovery (e.g. content)
  • Live call on VOIP/SIP
  • Live call on PSTN
  • Push-to-talk
  • Standard supported VXML,EMMA,SRGS, SSML, HTML/CSS,XML
  • Multi Language (English, Italian, …)
  • Live language switch
  • Email and SMS sending, inbound/outbound calls
  • Data abstraction layer (DB or web service independent)
  • Automatic Dialog Statistic/Analisys web tool


Live keywords extraction from call

The aim of this call is to give a vision of how our solution can extract keywords and concepts from a live call and push information to a call-center agent or directly to the caller

Web video agent

Give to users access to INPS data using different channels, integrating many input channels (web, voice, web services)


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